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1、TC4400 Call-Control Console f o r Telecenter I V K-55gc Operation, Installation, and Programming RAULAND-BORG CORPORATION ? 3450 West Oakton Street, Skokie, Illinois 60076-2951 a (708) 679-0900 Table of Contents Description 2 AnsweringCalls.3 Answering Call-ins. .3 Remote Answer. 4 Remote Pickup. 4
2、Night Answer. 4. Transferring Calls. . 4 . . . With Direct Transfer. . . . 4 With Pre-Screening.5. . . . Remote Hookflash. . .5 Placing Outside Calls . . . .5 Placing Inside Calls. . . .5 Paging. . .5 With the Page Key. . . . . . .5 With Zone Paging. . . . . . . .5 . . . . . . . . . . . . . . . . .
3、. . . . . . . . . . . . . . . . . . . . * . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . l.DirectSelect (DS) keys. . . . . . . . . . . . . . . .2 2. A 2OCharacter
4、Alpha-numeric Display . . . .2 . . . . . 3.AStandardDialPad . . . . . . . . . . . . . . . . . . .2 . . . . . 4.GrayFunctionKeys. . . . . . . . . . . . . . . . . . . . . . . . 5. Audible Signals . . . . . . . . . . . . . . . . . . . . . . . . . . . .z 6. Hook Switch . . . . . . . . . . . . . . . . .
5、. . . . . . . . . . . . . 7. Tone Volume Control . . . . . . . . . . . . . . . . . . . . .z . . . . . . . . . . . . . . Operation3 Planning G Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6、 . . . . . . . . . Installation 6 AttheEquipmentCabinet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . AttheJunctionBox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7、 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ConsoleDiagnosticCheck. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ConsoleLabels. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8、. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Programming 8 ConsoleLocationCodes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DS-Key Location Codes. .
9、 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SettingAttributes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10、. . Troubleshooting 10 . .8 . . . . TC4400 Software Revision History 11 01990 RAULAND-BORG CORPORATION.Printedin U.S.A. Page1of18 Orig. l/88. Rev 41223. 3189, 1190 RadioFans.CN 收音机爱 好者资料库 TC4400 Call-Control Console Drawings Table of Contents (contd) System Block Diagram. . . . . . . . . . . . . . .
11、 . . . . TC4400 Wiring Diagram. Console Work Sheet. TC4400 Console: Main Schematic. TC4 120 Interface Module schematic. TC4400 Console Keyboard schematic. TC4410 CPU schematic. .KM0838 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .KMO812D . . . . . . . . .
12、. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ILO263A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .KC154lJ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .KC1551F . . . . . . . . . . . . . .
13、 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .KC1552B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .KC1554D Description This Console allows the simple and efficient handling of multiple inside and outside calls as well as the perfor- mance o
14、f the other Telecenter functions normally han- dled by any administrative or display phone. The following communication resources are included on the TC4400: 1. Direct Select (DS) keys These twenty keys each select a line to answer, place, or transfer a call. Each has a red and a green LED (solid- s
15、tate lamp) that show the status of the corresponding line: Red LED: This relates to Console action: (a) a one-sec- ond flash rate signals a call; (b) a faster, half-second, flash rate signals a call on hold; and (c) a steady glow indicates that the Console is communicating with that line. Green LED:
16、 This relates to non-Console Telecenter activity: (a) flashing indicates that the line is being called; and (b) a steady glow indicates that the line is busy (calling or in communication with the Console or another line). Only dialing phones activate the green LEDs. The DS keys can be dedicated to o
17、ne of three functions. They will be divided into three groups as follows: A. Trunk Lines (outside calls): The frost group (starting at the top left) may have up to ten keys, the recommended system limit for “AAI” (“Attendant Answer Interconnect” lines-outside calls directed to the Console). B. Telec
18、enter Keys (inside calls): These keys serve two purposes: (1) receiving inside call-ins horn rooms with speakers and switches or non-dialing phones, plus “Op- erator” (“0”) calls from dialing phones, and (2) making inside calls and performing other Telecenter functions. C. Monitored Extensions: Thes
19、e- keys correspond to specific Telecenter lines. Although they will typically be administrative phones, both non-dialing phones and speaker-and-switch lines can be monitored. The LEDs on the key show whether a dialing phone is busy or is calling the Console (“Operator” calls from such a line will co
20、me in on its corresponding key, not a Telecenter Key). The key can be used to answer a call from the line, to call the line, or to transfer a call to the line. 2. A 20-Character Alpha-numeric Display The last four positions contain special prompting characters on what to do next: - is the Consoles v
21、ersion of dial tone. This means that you never have to wait for dial tone, but can begin dialing a number (or pressing a DS key) immedi- ately. BTY means that the number you dialed is busy. ZHR means that you should press the Transfer, Hold, or Release key next. R/number means you must press either
22、Release or the DS key with that number. The keys are numbered l-20, from left to right; for example, I is the left-most key in the first row, and II is the left-most key in the second row. k/number means you must press the DS key with that number. This prompt may occur if you attempt to transfer a t
23、runk to a nonexistent extension. The system then wants you to go back to the original trunk before attempting another transfer. The first 16 characters of the display operate like the display on a standard Administrative Display Phone. Call- ins from rooms with switches or non-dialing phones ap- pea
24、r here. These call-ins are listed by their dialing numbers in the order of their priority. Up to three call-ins can be listed; as the Console aIlSwets and clears one call, any additional call-in that is in the queue will come onto the display. Characters 13-16 (those just to the left of the four pro
25、mpt positions) show the last number called by the Console (or any other administrative phone that shares the same display driver). A colon separates this number from the list of waiting call-ins. 3. A Standard Dial Pad Use this for dialing numbers or entering other Telecen- ter functions, just as on
26、 a standard tone-dialing phone. Although all other dialing phones in the Telecenter re- quire dial tone before they can begin dialing, the Console has its own direct path to the system and never has to wait. When dialing to telephone-company lines, however, actual tones must be sent out. These tones
27、 are supplied by the system rather than the Console, so the tones will lag behind your pressing of the keys. Even if no tones are heard for a moment, finish dialing: the system will “catch up” as soon as a system dialing unit becomes available. RadioFans.CN 收音机爱 好者资料库 TC4400 Call-Control Console 4.
28、Gray Function Keys Transfer: This is used to connect two parties together-typically, a call coming in on a “Trunk” key and an inside party on a “Monitored Extension.” If the Console is programmed for Direct Transfer,” press Transfe+ and then a “Monitored Extension” key to transfer the caller from th
29、e Console to di- rectly ring the extension. If the Console is programmed for Pre-Screened Transfer,” press Transfer to put the caller on hold while you talk to an inside extension; if the person there agrees to accept the call, press Release to complete the transfer. Hold: This disconnects audio com
30、munication but keeps a party on-line until you come back to him or transfer him to a Telecenter extension. Page: If the system includes Directorswitch panels, pressing the Consoles Page key will enable you to make an announcement over all of the speakers switched to the “A” (green) channel. Release:
31、 Press this to “hang up” on the Console. If the Console is programmed for “Pre-Screened Transfer,” pressing Release after pressing Transfer and calling an inside extension will connect the caller with that exten- sion and disconnect both of them from the Console (unless the extension has a speaker b
32、ut no phone). 5. Audible Signals Ele+onfc rfng signah (warbling tone) at five-second intervals announce an outside call or an inside call from an administrative or hot-line phone. When you are already busy with a call, a new call may ring only once or repeat- /I Some older TC44OOs have no hook-switc
33、h so edly, depending upon the programming (see “Console Location Codes” in this manual). EIecttvnfc ring signals at JO-second intervals are re- minders of a call on hold. A sbort beep (single-tone) signals a call-in from call switches or non-dialing phones. A repeating beep signals a call from a lin
34、e programmed for emergency call-ins. lhis signal is augmented by the letters EMER on the display. 6. Hook Switch This applies to models shipped after December 1989. You can press this to “hang-up” instead of pressing the Refeuse key. If the Console is programmed for “Pre- Screened Transfer,” pressin
35、g the hook switch after press- ing Transfer and calling an inside extension will connect the caller with that extension and disconnect both of them from the Console (unless the extension has only a speaker). During normal operation, the hook switch functions just like the Release key. 7. Tone Volume
36、 Control This is found only on models shipped after December 1989. The tone control is located at the right side of the Consoles base. Turn this control knob clockwise to in- crease the volume of tones heard at the Console unit lhc tones can be turned down but not off. Answering Calls Operation A “c
37、all” is made by a dialing phone; a “call-in” is madeNote: The green LED acts differently on the three types by a non-dialing phone or a call-in switch (see below).of DS keys: On trunk keys, the green LED will not light until you hn outside call or an inside “Operator” call is indicatedpress the key,
38、 for it is only then that the Telcccntcr by a flashing red LED on one of the DS keys, and aanswers and thereby becomes active on the lint. “warbling” tone.On Telecenter keys, the green LED never lights, bccausc only the Console controls this operation, and its To answer, press that key and start tal
39、king.action is indicated by the red LED. On monftovedexrensfon keys for lines wftb dialing -, The red LED will glow steadily and you will bephones, the green LED will glow steadily from Lhc connected to the caller. Since the Console can bestart, indicating that the phone is off-hook. directly connec
40、ted to only one line at a time, thereOn monitored-extension lines with non-dialing can be only one red LED glowing steadily. The 7HRphones or only speakers, the green LED will never prompt on the right end of the display indicates thatlight, because that equipment does not control a you must press t
41、he hook switch or the Transfer,line but has to be connected by the Consolc (or an Hold, orRelease button to finish processing this calladministrative phone). before starting something else. Answering Call-ins Call-ins from extensions with only speakers or non-di- sling phones appear in the left twel
42、ve characters of the Consoles vacuum fluorescent display. 7b answer, first press a Ielcccntcr key. lhcn: To answer the highest-priority call-in (the left-most OIW on the display), press *. To answer a different call-in, dial the number. TC4400 Call-Control Console Notes: 1. If there are more than fo
43、ur call-ins “stacked2. If an emergency call originates from a locking switch, up, you can review the entire list by pressing a Telecentersomeone must release the switch to clear the call-in. key and then dialing #-2-2, which will bring the next fourHowever, this does not affect your ability to call
44、this room numbers onto the display; thereafter, pressing *will bringor to answer other call-ins using the dialing method. four additional numbers onto the display until you reach3. Unlike single-button dialing on a regular display the end of the queue. When you have finished, pressphone, the asteris
45、k (*) method of answering call-ins on a Release or the hook switch, then proceed to answer aConsole does not tie up a system unit that gives dial tone. call-in. Remote Answer If the Console is unattended or busy, you can answersingle-digit number for this purpose. an incoming call to it from any adm
46、inistrative phone.+ You will be connected to the caller immediately. Simply dial the special number that is used only for this(See “One-Digit Dialing” in the programming man- function (the Architectural Number of the Consolesual part of ICI-14351 for further information about audio line). Your system may also
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