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1、opemiotls KI-1585 TX4001 Telecenter Iv Operations Manual RAULAND-BORG CORPORATION ? 3450 West Oakton Street, Skokie, Illinois 60076-2951 ? (708) 679-0900 Table of Contents Answering Calls .2 When Your TelephoneRings.2 When a Nearby Telephone Rings .2 When Paged to Pick-up a Specific Line.(#4n).2 Whe
2、n the Night-Answer Tone Sounds.(#30).2 When a Speaker Beeps.2 Placing Calls Within the TCIV System. 3 PhoneCalls andPhoneCall-ins. 3 Switch Call-ins. 3 Paging Functions.4 All -Page.(#OO).4 Zone Page.(#Ol-#08).4 SpecialPage.4 Tones.(#11- #14).4 Answering and Cancelling Call-ins.5 Cancelling AllCall-i
3、ns.(#2 1). 6 Previewing Call-ins.(#22). 6 Calling anoutside Number Directly . 7 Transferring and Conferencing . 8 Paging to Have a Call Picked Up.11 Built-in Night-Answer.(#30 and#31).12 Custom Night Set-up.13 Using Displays.(#20 and#70).14 Changing Paging Zones.(#97).15 Data Entry.(#23).i. 16 Gloss
4、ary of Terms .17 Glossary of Audible Signals.18 Questions and Answers about Operations .20 Introduction This manual provides pmcedures for performing each function available in the XXV in both interconnected and non-interconnected systems. It is intended for use as an operators guide and for trainin
5、g customers to use the various functions of the system. Prior to tmining customer personnel, the trainer should be fully familiar with the system and able to competently perform each function thecustomerwill be required to use. It is sug- gested that the trainer prepare by practicing each function u
6、sing the TCN Demo System and the system install the call will transfer from the ringing phone and can then be treated like any other normal call. 3.When finished, hang-up for 2 to 4 seconds before attempting to place a call. When paged to pick-up an outside calI on hold at a specific line: 1.Go to a
7、n administrative station. 2.Dial #4 and the number of the line specified (e.g.: if line 3 is specified, dial #43). 3.When fmished, hang-up for 2 - 4 seconds before attempting to place a call. When the Night Answer Tone Sounds: 1.Pick-up an Administrative telephone. 2.Press #30 and talk. 3.When finis
8、hed, hang-up for 2 - 4 seconds before attempting to place a call. SpeakersWhen a speaker beeps: 1.Ensure the Privacy Switch is off (if installed). 2.Talk to be heard and listen to hear the caller (simultaneous two-way conversation is not allowed). 3.If there is an associated phone, you may pick-up t
9、he handset and talk privately (the speaker will disconnect and stop beeping as the call automatically transfers to the phone). 4.If the phone is used, hang-up when finished. Page 2 of 24Version 1028 1989 Rauland-Borg Corporation (Orig. l/89) RadioFans.CN 收音机爱 好者资料库 Operations Placing Calls Within th
10、e TCIV System summary:There are two basic methods for placing calls within the TCIV system. The method required depends on the type of station being used to place the call and how the station is pro- grammed. Generally, phones with key pads may be used to directly dial any TCIV station and phones wi
11、thout key pads automatically call an attendant when taken off-hook. A station may also have a Call-in Switch which can be used to automatically call the attendant. Placing CaIIs or Call-ins with a Phone Step 1.Pick-up the telephone, if dial tone is received in the handset, go to the next step; other
12、- wise, place the telephone back on-hook within 4 seconds and wait for the attendant to respond (See Answering Calls). Step 2.Dial the desired TClV extension and respond to the audible signal which occurs in the handset as shown in the box below. Step 3.When communication is established, transfers o
13、r conferences may be performed (refer to the apppropriate procedure). Step 4.When the call is finished, hang-up the phone for 2 to 4 seconds before attempting to place another call. Placing a Call-in with a Switch Normal and Emergency Call-ins go to an attendant who has a display which shows the num
14、ber of each station which has called-in in the order received. The attendant may answer call-ins in any order but Emergency call-ins must be answered first. To Place a Call-in, depress the Call-in Switch. The call-in will be announced at the office by an audible beep and its number will be displayed
15、 until it is answered or cancelled. If the switch locks in the depressed position, it must be released before the office call- in display can be cancelled; otherwise, the call-in will automatically cancel when the office answers. You may be able to cancel your call-in by pressing and holding the cal
16、l-in switch for 4 seconds or more and then releasing it (or by releasing the locked switch after 4 seconds) Audible Signal Indications Ringing:Ringing is indicated by a buzz in the handset about every four seconds. Wait for an answer. Room noise:You have contacted a speaker which is not in the Priva
17、cy mode. Speak to talk - Listen to hear. Quiet Line:You have contacted a speaker in the Privacy mode or the intercom channel is busy. Request a response (“This is . . . . please release the privacy switch”) or wait a few moments for the line to clear and give access to the speaker. 4 quick beeps: Th
18、e station called is busy - If the call is important, attempt to override the busy signal by pressing *; otherwise, hang-up and try again later. 1 Long Beep:You dialed an invalid number: Hang-up and try again or use another exten- sion. 0 1989 Rauland-Borg Corporation (Orig. l/89)Version 102Page 3 of
19、 24 Operations Paging Functions Summary:Paging functions may be performed only from authorized administrative phones. There are three types of voice paging and one of four tones can be transmitted. Because these functions can be disruptive if abused, be sure to follow these few guidelines: Write and
20、 rehearse announcements before paging. Adhere to any organizational rules regarding use of paging and tones. Except for the numbers used when dialing, the procedure for placing each of the three types of page is essentially the same. Refer to the box below for an explanation of each type of page and
21、 tone and the dialing pattern required. Step 1.Refer to the Paging Functions Table below and determine the type of page (All-Page, Zone- Page, Special Page, Tones) you wish to perform. Step 2.Lift the handset and dial the required code. Step 3.If you are paging, wait for a tone in the handset and th
22、en make the announcement. Step 4.Hang-up when the announcement is completed. Paging Functions Ill-Page:Dial #00 (if provided, use the EMER button on the Audio Contol Panel) to make an announcement over all speakers in the TCIV system. l?one Page:Dial #0(1-S) to make an announcement to any one of the
23、 efgbtpotentfal speaker zone groups in the system. Each speaker may be in from 1 to 8 zones or no zone at all. (To page: Zone 1, dial #Ol, Zone 3, dial #OS.) Special Page:Dial the 3- or 4-digit number of the group you wish to page. Tones:Dial #ll to generate a Pulsating Tone. Dial #12 to generate a
24、Siren. Dial #13 to generate a Steady Tone or European Warble Dial #14 to generate Electronic Chimes. Page 4 of 24Version 102Q 1989 Rauland-Borg Corporation (Orig. l/89) Operations Answering and Cancelling Call-ins Summary:Some stations are equipped and programmed to place Normal and/or Emergency cal
25、l-ins, Generally call-ins serve two purposes: Provide stations which cannot directly dial other stations a way of originating calls. Provide a means of getting assistance during an emergency. The type of call-in produced depends on the equipment used at a station (telephone and/or call-in switch) an
26、d the way the station is programmed. A telephone call-in (usually a normal call-in) is placed by taking the telephone off-hook. Switch call-ins (normal or emergency) are placed by depressing a Call-in Switch. Certain Administrative Phones are programmed to answer and cancel call-ins. These stations
27、are equipped with either a display phone or are located near a wall-mounted display. There may be one or two display groups (LCD 1 and LCD 2) and each display in a group shows the same information. (For example, Display Group 1 may include three attendants monitoring all call-ins from a certain floo
28、r or building and Display Group 2 may be one attendant moni- toring all other call-ins. Alternately, group 1 may monitor normal call-ins and group 2 may monitor only emergency call-ins). Displays show the three- or four-digit numbers of stations which have placed call-ins and the last number dialed
29、by any phone in the display group. When a call-in is placed, a characteris- tic beep sounds. Typically, Emergency beeps occur at a faster rate than Normal beeps. In this system, call-ins are characterized by beeps as follows: Emergency:beeps per second Normal:beeps per second Each display, is divide
30、d into two fields by a colon :I. The field to the right of the colon shows the last number dialed from any administrative phone allowed to update the display. The field to the left of the colon shows the phone numbers of stations calling-in to the display group. The display fills from left to right
31、with the oldest call-in always displayed on the far left side. Normal call-ins are shown by number only and three Normal call-ins may be shown at once. When Emergency call-ins are placed, all Normal call-ins are cleared from the display and held in memory while EMER appears on the left of the displa
32、y followed by the call-in station number. Two 3-digit Emergency call-ins may be displayed at once. If more call-ins are made than can be displayed, they are held in memory and displayed on a first-in, first-out basis. EMER 109 201:100 Emergency call-ins placed from stations 109 and 201, The last num
33、ber dialed by any administrative station associated with this display was 100. No more call-ins can be shown on this display. :lOO Normal call-ins placed from stations 109 and 201. The last number dialed by any administrative station associ- ated with this display was 100. One more normal call-in co
34、uld be shown on this display. Q 1989 Rauland-Borg Corporation prig. l/89)Version 102Page 5 of 24 Operations Answering Call-ins Call-ins may always be answered by dialing the number of the station which placed the call-in or by using the star method, that is - dialing star * . The star method is norm
35、ally used for se- quentially handling call-ins in the order received and the dialing method is for handling call- ins out of sequence. Whenever the number of the station is dialed, the phone must be hung- up before answering another call-in. When the * method is used for handling a string of call-in
36、s, each time the * is pressed, the system simultaneously disconnects the current call and answers the next call-in. This system allows the * method of answering call-ins to be used as follows: Press * to answer a call-in and hang-up before using again. Press * to answer a call-in and press * again t
37、o disconnect from one call-in and automatically answer another. This mode provides unlimited * answering but is not typically used. Press * to answer a call-in and press * again to disconnect from one call-in and automatically answer another. * must be pressed within seconds of answering a call-in o
38、r you must hangup before using it again. Note:Regardless of the * method used, pressing * will have no effect if the in-progress call-in was answered by dialing the station number. Typical call-in answering scenario: 1.Respond to the fast call-in by lifting the handset, dialing * star and providing
39、whatever as- sistance is required and within the capability of your station. 2.To respond to the next call-in in sequence: OR Dial * star again. Hang-up for three (3) seconds, then dial * star again. 3. To answer a call-in out of sequence, hang-up for three (3) seconds and then dial the desired stat
40、ion number. Cancelling All Call-ins (Normal and Emergency) Lift the handset and dial #21 Previewing Call-ins Step 1.Lift the handset and dial #22 for a display of the next set of call-ins. Step 2.Press * star for a display of the next most recent set of call-ins. Step 3.Continually press * star to g
41、o deeper into the call-in memory which can contain 60 call- ins. A blank display indicates there are no more call-ins to display. Step 4.Hang-up or hook-flash when finished and dial-tone and full operational ability will return. Page 6 of 24Version 1020 1989 Rauland-Borg Corporation (Orig. l/89) Call an Outside Number Directly: Summary:The TCIV may be configured in a number of ways
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