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1、 100 Corporate Drive Mahwah, NJ 07430 Service Bulletin No. : MZ10-068 Date: November 1, 2010 _ Model: NA7004 Subject: Correction of the Firmware via DPMS (D&M Product Management Server) and DFW (D&M Firmware Writer). Countermeasure is applicable only upon claim from the customer. Symptom: 1) To add
2、the Marantz Wizz App function for iPhone/iPod. Solution: We corrected the firmware so that no malfunction occurs. Updating the firmware (Refer to the Instruction Manual.) 1) Turn the Power Supply of the unit off. 2) Connect the Ethernet terminal of the unit to the Network line by Ethernet straight c
3、able. (Dont use Ethernet cross cable.) 3) The connection of the network recommends the Ethernet cable for certain update. 4) Turn the Power Supply of the unit on. 5) The unit sets the Internet. Wait for about two minutes until customers router ends the setting up. Caution: The update doesnt succeed
4、when the customers set cannot connect to the Internet correctly. In this case, please confirm the internet environment of the customer house. Whether it is able to receive Internet radio correctly or not can be used to judge whether the Internet is connected. There are some problems under the intern
5、et environment when the Internet radio can not be received. 6) Press MENU button on the front panel and indicates the GUI menu. 7) Press CURSOR button. 8) The GUI indicates, OTHER Firmware Update. _ CONFIDENTIALITY NOTICE: The information contained in this document is intended for the exclusive use
6、by MARANTZ Authorized Service Centers and their employees. This document may contain information that is privileged, confidential and may be protected from disclosure under applicable laws and terms of the MARANTZ Service Agreement. Any distribution, disclosure, dissemination or copying of this docu
7、ment and the information it contains is prohibited. No responsibility will be accepted by MARANTZ for any damage, injury or loss resulting from the misuse of the information contained in this document. RadioFans.CN 收音机爱 好者资料库 _ CONFIDENTIALITY NOTICE: The information contained in this document is in
8、tended for the exclusive use by MARANTZ Authorized Service Centers and their employees. This document may contain information that is privileged, confidential and may be protected from disclosure under applicable laws and terms of the MARANTZ Service Agreement. Any distribution, disclosure, dissemin
9、ation or copying of this document and the information it contains is prohibited. No responsibility will be accepted by MARANTZ for any damage, injury or loss resulting from the misuse of the information contained in this document. Caution: The update interrupts when it is not possible to connect it
10、with the Internet correctly. In this case, please re-do from step 1) again. 9) Select the Start on GUI. 10) Press the ENTER button. 11) The firmware will start updating. Caution: When the firmware update starts correctly, the GUI and the audio signal, etc. stops and everything becomes the update ope
11、ration. 12) During the updating, the progress of update is indicated on the GUI as follows. Updating xx min yy System (- Device name is indicated) Time necessary for update: approximately 15 min. Caution: The update time might change depending on the situation of the DPMS server and the speed of the
12、 Internet environment of the customer house. 13) After upgrading, the unit restarts automatically. RadioFans.CN 收音机爱 好者资料库 Troubleshooting: If the display reads as shown below, check the settings and network environment, then update again. The problem is not in the Internet connection if the Interne
13、t radio can be able to be received correctly Cautions during the updating operation: 1) Do not turn off the power until updating is completed. 2) Even with a broadband connection to the Internet, approximately 20 minutes is required for the updating procedure to be completed. 3) Once updating starts
14、, normal operations on this unit cannot be performed until updating is completed. _ CONFIDENTIALITY NOTICE: The information contained in this document is intended for the exclusive use by MARANTZ Authorized Service Centers and their employees. This document may contain information that is privileged
15、, confidential and may be protected from disclosure under applicable laws and terms of the MARANTZ Service Agreement. Any distribution, disclosure, dissemination or copying of this document and the information it contains is prohibited. No responsibility will be accepted by MARANTZ for any damage, i
16、njury or loss resulting from the misuse of the information contained in this document. RadioFans.CN 收音机爱 好者资料库 4) Furthermore, updating the firmware may reset the backup data for the parameters, etc. set for this unit. 5) If the update fails, remove and re-insert the power cord. “Update retry” appea
17、rs on the display and update restarts from the point at which update failed. If the error continues despite this, check the network environment. Confirming the firmwares number after upgrading: After completion of the updating operation, the new version number can be confirmed by starting up the uni
18、t according to the following procedure. Plug AC cord into power outlet while holding both CURSOR UP button and B button on the front panel simultaneously. Push the MENU Button then the version of the firmware is indicated, then chose the device by CURSOR UP CURSOR DOWN button. Caution: Ethernet SBL
19、and Ethernet IMG are takes approximately 1min to indicate the version from turn on the unit. METHOD OF UPDATING via RS232C We will supply the following program files for updating the subject models in SDI. Please refer to the following Instruction Manual for updating. DFW software: DFW_0002_NA7004_(
20、Rev.1.0.15).exe: Firmware Update Program DFW_0002_NA7004_Rev.1.0.15_Manual_EN.pdf: Instruction Manual for Firmware Update Program for ALL Firmware: NA7004NA_100200020100-0004.zip _ CONFIDENTIALITY NOTICE: The information contained in this document is intended for the exclusive use by MARANTZ Authori
21、zed Service Centers and their employees. This document may contain information that is privileged, confidential and may be protected from disclosure under applicable laws and terms of the MARANTZ Service Agreement. Any distribution, disclosure, dissemination or copying of this document and the infor
22、mation it contains is prohibited. No responsibility will be accepted by MARANTZ for any damage, injury or loss resulting from the misuse of the information contained in this document. _ CONFIDENTIALITY NOTICE: The information contained in this document is intended for the exclusive use by MARANTZ Au
23、thorized Service Centers and their employees. This document may contain information that is privileged, confidential and may be protected from disclosure under applicable laws and terms of the MARANTZ Service Agreement. Any distribution, disclosure, dissemination or copying of this document and the
24、information it contains is prohibited. No responsibility will be accepted by MARANTZ for any damage, injury or loss resulting from the misuse of the information contained in this document. Serial Number Range: Please apply the above modification to the production models in the following serial numbers. *000001 *32*