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1、Hello. I am the technical support specialist for our authorized service centers. Im here to help you with any repair issues that you may have with Harman Kardon, JBL Consumer and Infinity products. As a former technician for a large service center, and owner of my own audio/video service center, I h
2、ave a good understanding of the challenges that come across your bench. Feel free to contact me at any time at for troubleshooting help and information. Technical Bulletins of Note There are a few new service bulletins that I would like to highlight, just in case you havent seen them yet on . There
3、have been a few cases where the DVD600II DVD/CD player for the JBL Cinema Pro Pack 600II was reported to stay in Standby mode, despite efforts to turn the unit on. We have created a fix for this problem in Service Bulletin #JBL2003-01. The bulletin describes procedures for checking solder connection
4、s to IC901, and checking and replacing C904 and R6. We have documented a specific procedure for the replacement and installation of the tweeter found in the JBL N28, N38 and ND310 home speakers; youll find it in Service Bulletin #JBL2003-02. Harman Kardon has addressed an issue with “hum” in all cha
5、nnels found in a few of the AVR 310 and AVR 510 receivers. This fix involves replacing capacitor C487, located in the power supply section of the front right quadrant of the main PC board. The details are noted in Service Bulletin #HK2003-02. Infinity Mobile has found an issue with a small percentag
6、e of the BassLink and BassLink X models. Units have been found to have no power. The solution is to check and repair a possible open trace in the 12V DC line. Full details and color pictures can be found in Service Bulletin #INF2003-01. This bulletin affects BassLink LC and BassLink X models. Tech T
7、ips of Note There are also a few new technical tips that may be useful to you. Have you received a complaint from a customer with an AVRX10 series, AVRX20 series or AVR 7000 that it will not retain any memory settings when power is momentarily lost to the unit? The problem can be resolved by checkin
8、g and replacing capacitor C216 for all models except the AVR 7000. Check and replace capacitor C730 for the AVR 7000. The details for this procedure are noted in Tech Tip #HKTT2003-01. One of our older CD changers, the FL8300, has been found occasionally to not stop in the correct position for a CD
9、to be picked up into the laser mechanism assembly. There are a couple of things to check. First, check, clean and reseat the six-pin ribbon cable that connects to the sensor board. Be sure that both ends are OK. The second tip is to check the post/standoff underneath the carousel. If it is too long,
10、 it must be trimmed to make sure that it does not stand proud of the surface of the carousel in that area. It should be shorter. All of this is detailed in Tech Tip #HKTT2003-02. There is a Tech Tip that addresses how to service the backup memory on JBL DCR600 and DCR600II DVD/CD players. There is a
11、 Tech Tip regarding the replacement of Q18 and Q22 in the PB10 and PB12 subwoofers. There is also a Tech Tip regarding some of the “no output” or “hum” situations with the Infinity HTS-20 subwoofer. These are only a few of the new items that youll find at , so please remember to access the Web site
12、regularly. New and updated service literature is added every week! Again, I am available to help with any service question or problem you may have. E-mail me at . I will always do my best to resolve your service issues. Harman Service News Issue 1 2003A newsletter for the HCG service center network
13、250 Crossways Park Drive, Woodbury, NY 11797 516.496.3400 Harman International Repair Bench by Andy Andersen RadioFans.CN 收音机爱 好者资料库 One of the advantages of having a large service network is the ability to gain knowledge from our collective strength. With that in mind, we continue our “Service Tip
14、of the Month” column. We would like to thank Tim from Lifetime Service Center in Williamsville, NY, for this tip: While working on an HK AVR 525 receiver with the complaint “No Audio, ” he found resistor R510 on the five- volt line to be open. Sounds like a quick check that should be made on AVR 525
15、s that exhibit a similar problem. Thanks, Tim! We always welcome any trouble- shooting or repair tips that our service centers can provide. And were willing to reward the best contributor by publishing the tip and giving the author a pair of our highly acclaimed Infinity Outrigger Jr. outdoor speake
16、rs. Tim, theyre on the way to you! Do you have a smart fix for a difficult repair? Please e-mail it to . Who knows, we may use your tip in our next newsletter! Hello, once again, from the Parts Department! It has been a pleasure to help you all with your parts orders, and we will do our best to prov
17、ide fast and efficient service to streamline your parts order. We have a new service bulletin that should offer some help. Service Bulletin #HK2002-05 addresses a power supply issue with a few of the DVD 5 carousel players. The bulletin addresses a power supply issue with the earlier “A” version. Th
18、e power supply module for this version is no longer available, but the repair can be made on a component level. The power supply module for the later “B” version is available and the part number is 55174740. You can find full details about the bulletin directly on the Harman Service Web site at . In
19、 our ever-continuing effort to improve how we serve you, we are working toward an automated process that will send you an advance shipping notice e-mail with tracking info. In order for this to be effective, it is important that we have the latest contact information on record for all service center
20、s repairing Harman products. Not only will this info aid in the effectiveness of the automated reply, it will help us to more efficiently contact you for bulletins and service information. Please contact us () if your phone/fax/e-mail/street address has recently changed. In April of this year, we se
21、nt out a survey to our service centers asking you to rate how were doing.Sixteen percent actually participated and we thank you for your feedback. The information will help us to improve our processes and resources, allowing our service centers to better service our products. Some of the e-mails sen
22、t to service centers bounced back to us as undeliverable. Once again, it is important for us to have your current contact and address information. The survey is intended to help us better serve you. We will be sending out an e-mail to all of our service centers detailing recent and ongoing improveme
23、nts of resources. I would just like to remind everyone about the correct return address for parts and products. Returns have been coming to the office here in New York. The correct address is: Harman Consumer Group Returns Center Dock 8 801 South 75th Ave. Phoenix, AZ 85043 Please remember that unau
24、thorized returns will not be accepted. Please call us at 1.800.645.7484, ext. 6553, or e-mail us at for a return authorization number to return parts and products to us. As always, if you run into any glitches with ordering or model data on the Web site, the best way to communicate with us is by sen
25、ding an e-mail to . Issue 1 2003A newsletter for the HCG service center network Page 2 Service Tip of the Month by Andy Andersen Parts Counter by Jennifer Velazquez Repair Questions complaints should be an incentive for improvement. We also understand that complaints may sometimes be caused by a pro
26、blem on our end. The goal is to give our customers more satisfaction with our level of service in every area. You may have already noticed the online customer survey, recently implemented through the service station locators of our Web sites. Customers who use the Web sites will be asked to rate the
27、ir service experience. Authorized service centers will soon have access to reports that will provide breakdowns and ratings from these survey results. Look for a link to the reports on in the near future. Issue 1 2003A newsletter for the HCG service center network Page 3 Warranty Desk by Harold Kevelos RadioFans.CN 收音机爱 好者资料库
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