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1、 100 Corporate Drive Mahwah, NJ 07430 Service Bulletin No. : DZ10-121 Date: August 30, 2010 _ Model: AVR-3311CI, AVR-991 Subject: Correction of the Firmware via DPMS (D&M Product Management Server). Countermeasure is applicable only upon claim from the customer. Symptom: AVRxx11 Series Receivers in
2、combination with Control4 Installations, after a power failure, the AVRxx11 models do not reconnect. Solution: We corrected the firmware so that no malfunction occurs. Updating the firmware (Refer to the Instruction Manual.) 1) Turn the Power Supply of the unit off. 2) Connect the Ethernet terminal
3、of the unit to the Network line by Ethernet straight cable. (Dont use Ethernet cross cable.) 3) The connection of the network recommends the Ethernet cable for certain update. 4) Turn the Power Supply of the unit on. 5) The unit sets the Internet. Wait for about two minutes until customers router en
4、ds the set up. Caution: The update doesnt succeed when the customers set cannot connect to the Internet correctly. In this case, please confirm the internet environment in the customers house. Whether the set is able to receive Internet radio correctly or not can be used to determine whether the Int
5、ernet is properly connected. There are some problems under the internet environment when the Internet radio can not be received. 6) Press MENU button on the front panel and indicates the GUI menu. _ CONFIDENTIALITY NOTICE: The information contained in this document is intended for the exclusive use
6、by DENON Authorized Service Centers and their employees. This document may contain information that is privileged, confidential and may be protected from disclosure under applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this document
7、 and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss resulting from the misuse of the information contained in this document. RadioFans.CN 7) Press CURSOR button. 8) The GUI indicates, MANUAL SETUP OPTION SETUP Firmware Update. Ca
8、ution: The update interrupts when it is not possible to connect it with the Internet correctly. In this case, please do from 1) again. _ CONFIDENTIALITY NOTICE: The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their employees. This
9、document may contain information that is privileged, confidential and may be protected from disclosure under applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this document and the information it contains is prohibited. No responsibil
10、ity will be accepted by DENON for any damage, injury or loss resulting from the misuse of the information contained in this document. RadioFans.CN 9) Select Start on GUI. 10) Press the ENTER button. 11) The firmware will start updating. Caution: when the firmware update starts correctly, the GUI and
11、 the audio signal, etc. everything stops, and becomes the update operation. 12) The GUI display disappears, and becomes only FL display. 13) During the updating, the FL Display indicates the procedure of update the firmware. Time necessary for update: approximately 7 min. Caution: The update time mi
12、ght change depending on the situation of the DPMS server and the speed of the Internet environment of the customer house. 14) After upgrading, the FL Display indicates below. _ CONFIDENTIALITY NOTICE: The information contained in this document is intended for the exclusive use by DENON Authorized Se
13、rvice Centers and their employees. This document may contain information that is privileged, confidential and may be protected from disclosure under applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this document and the information i
14、t contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss resulting from the misuse of the information contained in this document. RadioFans.CN 15) The unit initializes automatically. When the unit already updated the latest firmware, the FL Display indicat
15、es following indication. Troubleshooting: If the display reads as shown below, check the settings and network environment, then update again. The problem is not in the Internet connection if the Internet radio can be able to be received correctly _ CONFIDENTIALITY NOTICE: The information contained i
16、n this document is intended for the exclusive use by DENON Authorized Service Centers and their employees. This document may contain information that is privileged, confidential and may be protected from disclosure under applicable laws and terms of the DENON Service Agreement. Any distribution, dis
17、closure, dissemination or copying of this document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss resulting from the misuse of the information contained in this document. RadioFans.CN Cautions during the updating operation: 1
18、) Do not turn off the DHCP setting when you update the unit. (Initialization is turning on.) Please execute it under the guidance of the IT staff with computer skills when the setting of DHCP is unavoidably turned off by limiting the electronic environment, and you set IP Address, the subnet mask, t
19、he default gateway, and DNS, etc. for yourself. When a mistake is made in the setting with DHCP turned off, the unit might not operate, and in the worst situation the unit can be damaged. Please do not touch the setting of DHCP except in special circumstances. 2) When the customer uses Netgear route
20、r 614 Series for updating, deactivate uPnP in the router. 3) Do not turn off the Power of the unit during the updating operation. 4) If the Display has a fixed indication during the updating operation, wait longer than total updating time. Then, turn off the Power of the unit and start the updating
21、operation from the beginning again. 5) The unit wont break down while updating it when the power supply of the unit is turned off or the cable of the Internet is pulled out. 6) Please turn off and turn on the power supply when the unit becomes unstable. 7) Please execute initialization when it is no
22、t improved. Repair by service when it is not improved. Confirming the firmwares number after upgrading: After completion of the updating operation, the new version number can be confirmed by starting up the A/V Receiver according to the following procedure. With the following operation, the A/V Rece
23、iver can be set to the Flash-ROM Version-Number Confirmation Mode. Turn the power of the A/V Receiver on, while holding both STATUS button and RETURN button on the front panel simultaneously. Every time the STATUS Button is pressed, version numbers of the MAIN, SUB, etc. are indicated on the front p
24、anel section in the following order. METHOD OF UPDATING the firmware via RS232C We will supply the following program files for updating the subject models. Please refer to the following Instruction Manual for updating. DFW software: DFW_0043_AVR3311_AVR991_(Rev.1.0.13).exe: Firmware Update Program f
25、or ALL _ CONFIDENTIALITY NOTICE: The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their employees. This document may contain information that is privileged, confidential and may be protected from disclosure under applicable laws and
26、 terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss resulting from the misuse of the information contained in this docu
27、ment. RadioFans.CN DFW_0043_AVR3311_Rev.1.0.13_Manual_EN.pdf: Instruction Manual for Firmware Update Program for AVR-3311 DFW_0043_AVR991_Rev.1.0.13_Manual_EN.pdf: Instruction Manual for Firmware Update Program for AVR-991 Firmware: AVR-3311CI_000100430100-0004.zip: Firmware for AVR-3311CI AVR-991E3
28、_000100430700-0002.bin.zip: Firmware for AVR-991 _ CONFIDENTIALITY NOTICE: The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their employees. This document may contain information that is privileged, confidential and may be protected
29、 from disclosure under applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss resulting from the misuse
30、 of the information contained in this document. RadioFans.CN _ CONFIDENTIALITY NOTICE: The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their employees. This document may contain information that is privileged, confidential and may
31、be protected from disclosure under applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss resulting from the misuse of the information contained in this document. Serial Number Range: We will apply the above modification to the production models in the following serial numbers. (Full Digits) AVR-3311CI, AVR-991: 00933* (From August 2010 production) RadioFans.CN
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